Norristown, PA 19403

610-539-8388

mountain87781@comcast.net OR MatthewNaldzin@comcast.net

OBJECTIVE

An information technology SW/HW test/support group career opportunity.

BACKGROUND SUMMARY

Progressive experience in an operations support position with a Fortune 500 telecommunications organization providing data and software support to telephony software development engineers.

· IBM /Intel Compatible installs / configs; networking using TCP/IP protocols

· Developed Inter / intranet Web sites / pages and function tested enhancements

· Developed MS Access databases; programmed in VB, ASP, SQL, and HTML

· Executed system installation tests in lab for new voice mail platform SW builds

· Knowledge / functional understanding of dynamic web design languages

COMPUTER SKILLS

Certifications: CompTIA A+

Operating Systems: Windows 95/98/NT/2000/ME, DOS, Unisys A-Series

Software: MS Office 97/2000, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Publisher, MS FrontPage 98/2000, MS Project 98, MS Access 2000, MS NetMeeting, MS Visual Studio, VISIO Pro, AutoMate (software testing tool), Macromedia Dreamweaver and Fireworks, Macromedia Authorware, Visible Analyst, Adobe PhotoDeluxe, Adobe Premier, Presto PageManager, and Symantec pcAnywhere.

Hardware: IBM desktop compatibles, Unisys NX (A-Series) mainframe systems, Unisys midrange LX5400 and ES2044 servers. PC DRAM installations, expansion cards, processor upgrades, disk upgrades; building PC's from scratch, LAN networking using Internet connection sharing.

Programming: Visual Basic, SQL, Active Server Pages, VBScript, JavaScript, HTML, MS Visual Studio C++, COBOL, RPG.

EMPLOYMENT EXPERIENCE

UNISYS CORPORATION, Malvern, PA 2000 - 2001

Webmaster / Database Analyst / Operations Test Support Engineer May 2001 - October 2001

Responsible for updating and function testing of engineering intranet web site.

Maintained MS Access databases for test lab HW/SW configurations, capital equipment, and internal Helpdesk transaction databases; programmed in VB and ASP.

Installed new test software builds on mainframes, midrange, and adjunct servers on test lab systems.

· Web site developer / webmaster for software development intranet support site. Developed and function tested web pages (using MS FrontPage & AutoMate) displaying data for mainframes, telephony switches, and test lab servers.

· Developed / maintained MS Access databases for engineers to control HW/SW test lab configuration management data. Developed programs in VB, ASP and MS SQL.

· System installation testing: installed new builds of voice mail platform layer software on A-series host mainframes & midrange; install/setup MS Windows 98/NT/2000 and antivirus on adjunct servers used for development and testing.

· Documented new and existing Operations Support group work processes and work flow diagrams (via Visio) complaint with Unisys and ISO 9001 standards.

· Established / configured MS Outlook mailboxes and documented process flow.

Assistant Software Engineer (Student Internship) May 2000 - August 2000

· Maintained MS Access databases for telephony SW/HW configuration management systems.

· Developed / maintained MS Excel metric data graphs (bars, lines, pies) for tracking weekly Helpdesk service request activities for test lab systems.

· Created / maintained HW configuration diagrams and process workflow charts (VISIO Pro) for mainframes, adjunct servers and telephony switches in test lab.

· Compiled / prepared capital equipment purchase order details; focal point for submitting vendor hardware equipment requisitions for telecomm project engineers.

· Used Unisys A-Series system commands to compile data and chart voice mail system file usage for mainframe class system servers in test lab. Printed flat file database reports.

LOCK HAVEN UNIVERSITY 1998 - 2001

Resident Assistant

Responsible for a fifty-person floor; the educational, recreational, social, and cultural programming, as well as policy enforcement, conflict resolution, and diversity issues in a 4.7 million dollar facility.

· Coordinated and supervised 10 desk receptionists (7 x 24 hour operations).

· Advised students on academic, vocational, personal and social problems.

· Worked with a team of officers and representatives to help set up a well-rounded program of activities.

· Assisted in maintaining a positive group atmosphere, compliance with University regulations, and the establishing of conditions conducive for study.

· Developed strong management and interpersonal skills while dealing with university staff and students.

Personal Computer Support Staff

· Assisted in providing on-call PC software / hardware operations Helpdesk support and problem troubleshooting aid for end user residence hall students (IBM compatible systems).

· Designed, developed and published the LHU Environmental Geology of Clinton County, PA Internet web site working in conjunction with University department heads and professors requirements.

· Performed Y2K testing on residence hall PC systems and debugged problems.

EDUCATION

Lock Haven University, Lock Haven, PA

· Bachelor of Science in Computer Information Science - 2001

· Bachelor of Science in Business Administration (w/Management Info Systems concentration) - 2001

PROFESSIONAL AFFILIATIONS

· Member of Lock Haven University Association for Computing Machinery

· Alumnus of Alpha Kappa Psi Professional Business Fraternity